Our E-Tools Best Practices Training and Consulting concentrates on how to exploit two common communication tools in today's electronic workplace successfully.

The training courses are:

• E-Mail Best Practices
• Audio Conferencing Best Practices

Also available is our consulting service:

• Beating E-Mail Stress

E-Mail Best Practices

E-mail Best Practices (incorporating 'Overcoming Information Overload') is a half-day class for those organisations that want to do something about e-mail misuse and e-mail-driven interruptions and overload. It's for those organisations who:

• Regularly see e-mails that don't get their message across, generate extra work, damage relationships, and make the sender look unprofessional,
• Face a bombardment of e-mail interruptions that slash productivity while increasing stress,
• Feel they are drowning in e-mail overload, so that radical action like No E-mail Days seem the only way out,
• Worry that unnecessary e-mails and unimportant interruptions are making their employees waste an estimated two hours a day.

Re-commissioned for 2008, E-mail Best Practices (incorporating 'Overcoming Infomation Overload') teaches tried and tested practical methods for using e-mail effectively and overcoming e-mail overload and interruptions. Participants will be able to get their message across in e-mail with maximum clarity and impact. They will learn how to avoid common mistakes that lead to confusing messages and extra work for themselves and their recipients, and how to minimise the e-mail overload they experience and create for others. It aims to help participants avoid being part of what Netscape Communications warned of ten years ago as "The Workless Workplace".

Download the E-Mail Best Practices brochure and visit our UK Public Courses page for details of public delivery. Alternatively contact John Gundry for more information and to discuss in-house delivery.

Beating E-Mail Stress

E-mail overload is now a disease of organisations large and small. There is repeated evidence that it is a cause of lowered performance and personal stress. Without action, the problem will never go away.

Beating E-Mail Stress is an engagement that focuses hard on curing e-mail overload and lessening resulting stress at all levels of the organisation. It's a tailored combination of consulting, training (including tailored versions of our E-mail Best Practices class) and communication that recognizes that e-mail overload isn't cured only by acquiring new techniques, it's to do with sustained behavior change within a changed context.

Based on our extensive knowledge-base of the electronic workplace, and suitable for sponsorship by line and HR / IT managers, this engagement aims to clean up e-mail pollution across your organisation.

See more about e-mail overload (and learn about TUNA) here.

Audio Conferencing Best Practices

For today's busy professionals, the time, disruption and delay of travel to face to face meetings is a major headache. Yet within everyone's reach is an instrument we can use to hold meetings and discussions without leaving our desks. Audio conferences (or 'con-calls') use the telephone to allow a group to meet, wherever they are.

But to be effective, audio conferencing requires some discipline. Audio Conferencing Best Practices is for anyone who needs to increase their audio conferencing skills, either running or participating, either experienced or beginner. By following the simple audio conferencing discipline that you will learn, you will be able to adapt your face to face meeting skills for the voice-only channel and ensure that your audio conferences are clear, productive and don't over-run.

This ninety-minute course (run through an audio conference) is especially useful for people who've rejected this medium because of experience of poorly-run audio conferences.

To find out more

Please send us an e-mail, giving your contact details and job title, to request details by e-mail (as pdf files). Alternatively, phone John Gundry of Knowledge Ability, UK on +44 (0)1666 826654.