• Virtual Team Manager Masterclass
• Don't Travel - Work Remotely
• E-Mail Best Practices
• Contact us about these courses

Virtual Team Manager Masterclass

We will be announcing 2008 deliveries of Knowledge Ability's one-day Virtual Team Manager Masterclass at UK venues. To be kept up to date with the Masterclass programme, please complete and return an enquiry form.

Virtual Team Manager Masterclass is a concentrated learning day designed to provide the essential knowledge, skills and best practices needed by managers of virtual (geographically-distributed) teams and remote working teleworkers.

The Masterclass helps managers and their remote teams overcome the obstacles of communicating, supervising, leading, team-building and trusting at a distance. Full content is shown in the Masterclass brochure which is downloadable from this site (see below) but topics include:

• Introduction to Managing Virtually
• Selecting Collaboration Tools
• Managing Virtual Work
• Team Success Factors
• Remote Relationships and Trust
• Remote Leadership
• Managing Virtual Time

Documentation All participants will take away 100-page textbook-quality Masterclass documentation - far more useful than just a copy of the slides - plus a separate Virtual Manager's Checklist of over 40 key action items.

Instructor The course is delivered by Dr John Gundry, an international expert in remote and virtual work, who for over ten years has trained and consulted in these topics on three continents.

Who should attend The Masterclass is suitable for all managers and leaders of remote, virtual teams, remote working staff, teleworking staff and geographically-distributed groups and departments.

Previous participants said

• John is a good presenter and made the content interesting and enjoyable. A very welcome absence of role-play! An excellent Masterclass - thank you.
• I really enjoyed the course – has given me a lot to think about and I look forward to putting this learning into practice.
• For what could have been a heavy subject John injected a sense of fun and his enthusiasm for the topic that was great.
• I am already thinking about holding briefing sessions with my managers to get virtual teams on the agenda.
• This course is a very good management refresher – not just for virtual teaming but management today. I will very definitely be recommending this to others.
• Thought-provoking. The wide impact of virtual teams is well represented in a full session.
• Presentation was enjoyable - John showed humour, strength of feeling and evident passion for the subject.
• I came as a last minute attendee with an interest in the process, cultural and organisational issues impacted by remote working. I left with a series of challenges for myself and my organisation as well as better insights for clients.

More information

• the Virtual Team Manager Masterclass brochure
• An enquiry form to be kept up to date with our 2008 Masterclass programme.

Don't Travel - Work Remotely

Don't Travel - Work Remotely: What To Do When It Makes Sense To Stay Home is a remotely-delivered class that shows you how to work, collaborate and manage without travelling.

Many of us would like to reduce business travel and commuting, for good reasons:

• Better work-life balance
• Opportunity to work at home
• Reduced CO2 footprint
• Reduced travel cost and risk
• More efficient collaboration.

If you want to reduce business travel and or commuting, Don't Travel - Work Remotely is focused on the key things that managers and professionals need to do if they are to work, collaborate and manage without travelling. How? By giving you insights and best practices distilled from over a decade of experience with remote work and virtual teaming.

Learn Remotely how to Work Remotely The class is delivered part-time over five days using our LEARNING BY WIRE remote instructional process. You will:

• Receive documentation to retain as a long term resource,
• Discuss your questions and experiences with the instructor and other participants in audio conferences while being guided through the topics,
• Get detailed advice and explore topics as a group in an online discussion forum.
• Experience first-hand two of the collaboration technologies that underpin remote working.

Instructor The course is delivered by Dr John Gundry, an international expert in remote and virtual work, who for over ten years has trained and consulted in these topics on three continents.

Who should attend? This class is suitable for managers and professionals of any level of experience. International participants are welcomed. Numbers are limited to ensure that participants can receive personal attention.

Venue

• The venue is your home or office. The class is delivered remotely part time over five days. To participate you need a telephone and a computer with an Internet connection and Adobe Acrobat ® software.

More information

• the Don't Travel - Work Remotely brochure
• An enquiry form to be kept up to date with the 2008 Don't Travel - Work Remotely programme.

E-mail Best Practices

E-mail Best Practices (incorporating 'Overcoming Information Overload') is a half-day class for those organisations that want to do something about e-mail misuse and e-mail-driven interruptions and overload. It's for those organisations who:

• Regularly see e-mails that don't get their message across, generate extra work, damage relationships, and make the sender look unprofessional,
• Face a bombardment of e-mail interruptions that slash productivity while increasing stress,
• Feel they are drowning in e-mail overload, so that radical action like No E-mail Days seem the only way out,
• Worry that unnecessary e-mails and unimportant interruptions are making their employees waste an estimated two hours a day.

Re-commissioned for 2008, E-mail Best Practices (incorporating 'Overcoming Infomation Overload') teaches tried and tested practical methods for using e-mail effectively and overcoming e-mail overload and interruptions. Participants will be able to get their message across in e-mail with maximum clarity and impact. They will learn how to avoid common mistakes that lead to confusing messages and extra work for themselves and their recipients, and how to minimise the e-mail overload they experience and create for others. It aims to help participants avoid being part of what Netscape Communications warned of ten years ago as "The Workless Workplace".

See also our White Paper Information (and E-mail) Overload where we explain why TUNA is a greater problem to employees than SPAM.

Delivery The half-day class is delivered face to face. By arrangement it may also be delivered remotely through our LEARNING BY WIRE remote instructional process (see description above).

Instructor The class is delivered by Dr John Gundry, who created this class and delivered the first version in 1998.

Who should attend? This class is suitable for anyone who uses e-mail.

More information

• the E-mail Best Practices brochure
• An enquiry form to be kept up to date with our 2008 programme.

Contact us

For more information about these courses and to enquire about in-house delivery, please contact:

     Dr John Gundry
     Director, Knowledge Ability Ltd
     Tel: +44 (0)1666 826654
     gundry@knowab.co.uk

February 2008